Support Team
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Recent activity by Support Team-
I FORGOT MY PASSWORD!
Don’t worry there’s no need to panic. If you’ve forgotten your password, head to the ACCOUNT link at the top of the page and click on the ‘Forgot Password?’ link. After that, just enter the email y...
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MY COUPON CODE WON'T WORK ONLINE! WHAT DO I DO?
If you are having problems entering the coupon code at checkout, try copying and pasting the code as it appears in your browser rather than retyping. Failing that, you can give us a call on 1800 35...
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HOW DO I PLACE AN ORDER ONLINE?
It’s never been easier! Simply follow these steps: Browse through our product pages using the top menu or search field Click on the styles you want and select the size and quantity from the lists ...
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WHEN WILL MY SHOES ARRIVE?
NOTE: DUE TO GOVERNMENT RESTRICTIONS, PLEASE ALLOW 3-6 BUSINESS DAYS FOR YOUR ORDER TO DISPATCH. Spendless Shoes currently offers shipping to customers located in New Zealand. We charge a flat expr...
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WHAT COUNTS AS A FAULT?
A fault may include missing or loose buckles/straps, a broken heel, or some other manufacturing mistake. Please keep in mind that shoes with signs of wear and tear may not qualify as faulty.
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DO YOU SHIP TO PO BOXES?
Yes, we do ship to PO Box addresses. Just remember, we want you to get your shoes as promptly and painlessly as possible; it is important that you fill in your address completely and accurately so ...
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CHANGE OF MIND PURCHASES
Spendless Shoes is happy to provide a full refund or exchange for change of mind purchases. We do not place time frame limitations on returns where a receipt is provided and the garment has not bee...
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OUR REFUND/EXCHANGE POLICY FOR CREDIT CARD PAYMENTS
All online purchases are entitled to an exchange or refund in accordance with Spendless Shoes’ returns and exchange policy by mail. Exchanges and refunds by mail must be returned to the Australian ...
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WHEN WILL MY ORDER BE DISPATCHED?
Our online team receives and packs orders on the same day! If you place your order before 2.30pm Monday-Friday (ACST), your package will be dispatched that day. This may not be the case during prom...
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CAN EARRINGS BE REFUNDED/EXCHANGED?
In the interest of hygiene and keeping products sanitary, we do not allow earrings to be exchanged or returned after purchase.