Support Team
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Recent activity by Support Team-
WHEN WILL MY SHOES ARRIVE?
NOTE: DUE TO GOVERNMENT RESTRICTIONS, PLEASE ALLOW 3-6 BUSINESS DAYS FOR YOUR ORDER TO DISPATCH. Spendless Shoes currently offers shipping to customers located in New Zealand. We charge a flat expr...
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WHAT COUNTS AS A FAULT?
A fault may include missing or loose buckles/straps, a broken heel, or some other manufacturing mistake. Please keep in mind that shoes with signs of wear and tear may not qualify as faulty.
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DO YOU SHIP TO PO BOXES?
Yes, we do ship to PO Box addresses. Just remember, we want you to get your shoes as promptly and painlessly as possible; it is important that you fill in your address completely and accurately so ...
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CHANGE OF MIND PURCHASES
Spendless Shoes is happy to provide a full refund or exchange for change of mind purchases. We do not place time frame limitations on returns where a receipt is provided and the garment has not bee...
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OUR REFUND/EXCHANGE POLICY FOR CREDIT CARD PAYMENTS
All online purchases are entitled to an exchange or refund in accordance with Spendless Shoes’ returns and exchange policy by mail. Exchanges and refunds by mail must be returned to the Australian ...
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WHEN WILL MY ORDER BE DISPATCHED?
Our online team receives and packs orders on the same day! If you place your order before 2.30pm Monday-Friday (ACST), your package will be dispatched that day. This may not be the case during prom...
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CAN EARRINGS BE REFUNDED/EXCHANGED?
In the interest of hygiene and keeping products sanitary, we do not allow earrings to be exchanged or returned after purchase.
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HOW DO I TRACK MY ORDER?
Once your shoes have been shipped, you will be emailed a special tracking code. Spendless Shoes sends out its products using Australia Post, so head to their website here and input your code. If y...
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CAN I CHANGE MY ORDER AFTER I CLICK SUBMIT?
Sorry, but there are no changes once you submit your order. If you are unhappy with your purchase, you can post the shoes back to the Support Centre at your cost. Please see our Refunds and Exchang...
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WHAT HAPPENS AFTER I PLACE MY ORDER?
We will send you a confirmation email, which includes details of your order. Delivery times depend on where you live, so check our shipping info if you have any questions.