Support Team
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Votes on activity by Support Team-
DO YOU OFFER CLICK & COLLECT?
Unfortunately, because Spendless Shoes does not have any physical stores in New Zealand we are unable to offer Click and Collect to our New Zealand customers.
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WHEN WILL MY SHOES ARRIVE?
NOTE: DUE TO GOVERNMENT RESTRICTIONS, PLEASE ALLOW 3-6 BUSINESS DAYS FOR YOUR ORDER TO DISPATCH. Spendless Shoes currently offers shipping to customers located in New Zealand. We charge a flat expr...
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WHEN WILL MY ORDER BE DISPATCHED?
Our online team receives and packs orders on the same day! If you place your order before 2.30pm Monday-Friday (ACST), your package will be dispatched that day. This may not be the case during prom...
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WHAT COUNTS AS A FAULT?
A fault may include missing or loose buckles/straps, a broken heel, or some other manufacturing mistake. Please keep in mind that shoes with signs of wear and tear may not qualify as faulty.
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OUR REFUND/EXCHANGE POLICY FOR CREDIT CARD PAYMENTS
All online purchases are entitled to an exchange or refund in accordance with Spendless Shoes’ returns and exchange policy by mail. Exchanges and refunds by mail must be returned to the Australian ...
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HOW DO I TRACK MY ORDER?
Once your shoes have been shipped, you will be emailed a special tracking code. Spendless Shoes sends out its products using Australia Post, so head to their website here and input your code. If y...
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SAFETY INFORMATION
At Spendless Shoes, your safety is our number one priority. Material Safety Data Sheets (MSDS) for all relevant products sold both online and in our stores can be found below. If you have an...
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HOW DO I RETURN THINGS I BOUGHT USING LAYBUY?
Simply return your items to our Support Centre located in Adelaide, Australia. Once we receive your shoes back, Spendless Shoes will refund you the full amount to LayBuy. In turn, LayBuy will credi...
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CAN EARRINGS BE REFUNDED/EXCHANGED?
In the interest of hygiene and keeping products sanitary, we do not allow earrings to be exchanged or returned after purchase.
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DO YOU SHIP TO PO BOXES?
Yes, we do ship to PO Box addresses. Just remember, we want you to get your shoes as promptly and painlessly as possible; it is important that you fill in your address completely and accurately so ...